Computer Support Technician Willis-Knighton Health System - 3.7 Shreveport, LA Job Details Full-time 21 hours ago Qualifications Desktop applications Productivity software Full Job Description Willis Knighton Health System is seeking a knowledgeable and proactive IT Technician (Desktop Engineer) to join our Information Technology Department. This role is responsible for the design, implementation, and support of desktop infrastructure and end-user computing environments across the organization.

Key Responsibilities:

Provide onsite support for desktop and laptop hardware, software, and peripheral devices. Diagnose and resolve technical issues related to operating systems, applications, and network connectivity. Install, configure, and maintain computer systems and related equipment. Perform hardware upgrades, replacements, and preventive maintenance. Support LAN/WAN/Wireless network troubleshooting and connectivity. Document service requests, resolutions, and asset tracking. Collaborate with other IT staff to support enterprise-wide initiatives. Participate in a rotating on-call schedule for after-hours support.

Qualifications:

Minimum of 2 years of experience in IT support or field technician roles. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. Ability to work independently and travel between sites with reliable transportation. Excellent troubleshooting and customer service skills. IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Preferred Skills:

Experience with ticketing systems and remote support tools. Familiarity with Active Directory and Group Policy. Understanding of IT asset management and inventory control.

Join Our Team:

If you are passionate about field support and enjoy working in a fast-paced healthcare environment, we invite you to apply and become part of our dedicated IT team at Willis Knighton Health System.