Provide onsite end-user support for Windows and Mac environments, endpoint lifecycle management, device deployment, and enterprise IT systems. Job Requirements Minimum of three years of end-user desktop support experience Minimum of three years of experience with IT ticketing and incident management systems Minimum of three years of JAMF experience Minimum of three years of Microsoft Entra and Intune experience Minimum of three years of Apple Business Manager experience Experience supporting Windows and Apple Mac hardware and software Experience with computer configuration, deployment, and repair Experience installing and troubleshooting software, drivers, and add-ins Experience building and deploying system images Strong Active Directory experience Microsoft 365 administration experience PowerShell experience Experience with systems management tools such as SMS or equivalent Experience performing IMAC activities, including installs, moves, adds, and changes Experience managing endpoint lifecycle activities Ability to lift and move IT equipment as required Preferred Skills Experience supporting mixed Windows and macOS enterprise environments Experience with automated endpoint deployment Experience with device enrollment and configuration management Experience supporting remote and field-based employees Experience with hardware refresh and asset lifecycle programs Experience with enterprise ITSM platforms Experience with endpoint compliance and policy management Job Responsibilities Provide end-user support through phone, email, and walk-up requests Troubleshoot Windows and Mac hardware, software, and operating system issues Install, configure, repair, and replace desktop and laptop hardware Install and reinstall software, drivers, and application add-ins Build, configure, and deploy new system images Manage incidents and update service tickets through ITSM tools Perform endpoint installs, moves, adds, and changes Support Active Directory, Microsoft Entra, Intune, JAMF, and Apple Business Manager environments Administer endpoint configuration and lifecycle processes Use PowerShell to support endpoint administration and troubleshooting Support Microsoft 365 applications and services Troubleshoot operating system configuration issues Prepare and deploy equipment for new hires Support equipment setup for onsite and remote field employees Maintain endpoint records and associated IT documentation Provide general onsite IT support across supported computing platforms

Pay:

27-36/hr Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details:

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.