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IT Help Desk
Job
AMEGO INC
Attleboro, MA (In Person)
Full-Time
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Job Description
Join The Amego Team! We're looking for a friendly, customer-focused Helpdesk/Desktop Support Technician to join our IT team. If you enjoy solving problems, helping people, and working with technology, we'd love to hear from you. This is a full-time, 6-month temporary position with the potential for extension based on business needs and performance. The role may be structured as either a 1099 contractor or a W-2 employee. Work Environment 90% Windows, 10% macOS and mobile devices 70% onsite support, 30% offsite support at multiple locations Full-time, day shift (40 hours/week) Reports to the IT Manager Key Responsibilities Provide Tier 1 support for hardware, software, and connectivity issues. Manage support requests through Freshservice, email, phone, and in person. Configure, deploy, and maintain computers, mobile devices, and peripherals. Support onboarding and offboarding, including Microsoft 365 account setup and access management. Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive. Assist with SharePoint permissions and basic site administration. Maintain IT asset inventory and documentation. Escalate complex issues when necessary and follow through to resolution. Contribute to knowledge base documentation and continuous improvement initiatives. #eg1 Qualifications 1-2 years of IT Support, Helpdesk, or Desktop Support experience. Strong customer service and communication skills. Experience supporting Windows 10/11, macOS, and iOS devices. Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive. Basic hardware, software, and networking troubleshooting skills. Reliable transportation for travel between locations (mileage reimbursed). Ability to lift up to 50 lbs. Preferred Qualifications Experience with Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, and Freshservice or similar ticketing platforms. Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi. CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).