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DD
DCL Design Communications
IT Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Massachusetts data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$66,173 / year median in Massachusetts
-1% projected decline
Job Description
Join Our Team as an IT Technician! Are you ready to embark on an exciting journey with a builder of high-visibility architectural products for renowned clients around the world? Design Communications Ltd. (DCL) is a premier custom manufacturer of specialty signage, custom interiors, unique lighting solutions, themed environments, tech-integrated installations, and elaborate sculptural elements with offices in Greater Boston, New York, and Orlando. Currently, we're on the lookout for a highly creative and self-motivated IT Technician to join our spectacularly talented team, recognized as the best in the world at what they do! At DCL, we value positive attitudes, quick thinking, and professionalism. The IT Technician will be a critical front-line support for our end users, providing essential desktop support both onsite and remotely. This role involves maintaining and upgrading user PCs and software, being responsible for Backup Tape Systems (Veeam using HP Hardware), keeping a detailed inventory of all technology, and assisting in various system and network tasks. You will also have the opportunity to expand your skills and knowledge by working on special projects and assisting the Systems Administrator with various tasks. The IT Technician also researches issues to resolution while maintaining that knowledge within our ticketing system and devotes time to learning, both with our team and individually. The ideal candidate will perform all duties with an attention to detail and effective time management and task prioritization. If the following describes you, we want to hear from you!