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TC
Tata Consultancy Services Limited
Lab Support Engineer
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Massachusetts data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$66,173 / year median in Massachusetts
-1% projected decline
Job Description
Must Have Technical/Functional Skills Lab System Deployment and Systems Management knowledge, Knowledge in handling GxP environment, JAMF, Windows 11, Windows 10. JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, Servicenow, Zoom, Microsoft SCCM preferred. Roles & Responsibilities 1. Configuring and monitoring the LAB oriented software within the LAB (Quality and production) 2. Co ordinating with LAB software vendor and maintaining the license and version control 3. Following the LAB device in and out protocols and conducting audits on the applications installed on LAB machines / Devices 4. Managing the software inventory and frequent connects with Vendor for upgrade / alternate products recommended 5. Testing the new versions and its effects on the infrastructure and producing the logs / reports 6. Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting. 7. Experience creating collections, packages, applications within SCCM 8. Should have strong experience in