IT Technician (2 Years Exp Req)

IT Technician (2 Years Exp Req) Worldband Bellingham, MA Job Details Full-time $45,000 - $55,000 a year 9 hours ago Benefits Mileage reimbursement Health insurance 401(k) Paid time off Cell phone reimbursement 401(k) matching Employee discount Qualifications Microsoft Windows Server Windows Printer (troubleshooting support) Technical support High school diploma or GED Driver's License Desktop administration Server management Help desk Full Job Description Job Summary We are seeking a full-time IT Help Desk Technician to support multiple client environments in a Managed Service Provider (MSP) setting. This role is responsible for handling a high volume of help desk tickets, supporting end users across diverse systems, performing device deployments, basic networking troubleshooting, and routine server maintenance. The ideal candidate thrives in a fast-paced, client-facing environment and understands the importance of SLAs, documentation, and customer satisfaction.

Schedule:

Monday-Friday, 8:30 AM-5:00 PM (On-call rotation required) Responsibilities Provide remote and on-site technical support for multiple client environments Respond to and resolve help desk tickets via phone, email, and ticketing system while meeting SLA expectations Troubleshoot PC hardware, software, printers, and basic network connectivity issues Prepare, configure, and deploy desktops, laptops, mobile devices, and peripherals Create, modify, and manage user accounts in Active Directory and Microsoft 365 Perform routine and monthly server maintenance and monitoring tasks Accurately document work performed, resolutions, and configurations Escalate complex or unresolved issues to senior technicians when appropriate Occasionally travel to client sites for on-site support Participate in after-hours and on-call support rotation Qualifications 2+ years of experience in an IT help desk or MSP environment (preferred) Experience supporting multiple clients or environments simultaneously Working knowledge of Windows desktop and server operating systems Experience with Active Directory, Microsoft 365, and basic networking concepts Strong troubleshooting, time management, and customer service skills Ability to prioritize tasks in a ticket-driven environment Willingness to occasionally work nights and weekends Reliable transportation required Job Type Full-time Benefits 401(k) with company match Health insurance Paid time off Birthday off Employee discounts Cell phone reimbursement Mileage reimbursement Work Location In-person — Bellingham, MA 02019 Customer sites

Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Application Question(s): Do you live within 20 miles of Bellingham MA? Have you worked for an MSP before? Are you willing to participate in a rotating on-call schedule outside of normal business hours?

Experience:

Technical support: 2 years (Required)

Microsoft Windows Server:

2 years (Required) Help desk: 2 years (Required) Ability to

Commute:

Bellingham, MA 02019 (Required)

Work Location:

In person