Job Description Day-to-Day Insight Global is looking to hire a Tier II/III Help Desk in Boston. This individual will support the desktop and end-user computing environment, handling workstation deployment, imaging, software packaging, application installations, and troubleshooting escalated hardware and software issues. They will manage and support devices through Intune and MECM/SCCM, assist with mobile device administration, maintain desktop security standards, and support software distribution efforts. The role will partner with infrastructure and cybersecurity teams to support endpoint management, patching, compliance initiatives, MFA technologies, and documentation. This individual will also provide local hands-and-eyes support for servers, networking equipment, and other infrastructure components while helping improve processes and tools used by IT support teams. Compensation ranges from $30/hr to $42.50/hr based on experience, skills, and qualifications We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must Haves 5+ years of experience supporting desktop and laptop hardware in a corporate environment Experience with Microsoft Intune and MECM/SCCM, including device co-management Experience with Windows 10/11 administration, imaging, software deployment, and troubleshooting Understanding of application packaging, endpoint management, and desktop security tools PDQ Exp