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The Staffing Group

Computer Technician

Career Insights for Help Desk Technician / Analyst

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Scorecard

Based on Massachusetts data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$58,913 / year median in Massachusetts

+3% projected growth

Explore Career

Job Description

8-4:30
M-F Summary:
The electronic grader role is similar to the material handler role but they will be doing the sorting of the ITAD equipment coming and doing the basic sorting, inspecting, testing, and handling of the units before they go to be sold wholesale or repaired|upgraded by the tech.
Requirements:
Experience working with laptop or desktop computers Some technical background with basic hardware components for laptops and desktops Familiar with basic Microsoft office software Attention to detail Inventory management experience a plus Able to lift 50lbs ITAD stands for IT Asset Disposition, which is the process of safely and responsibly disposing of outdated or unwanted IT equipment: Data erasure: ITAD ensures that data on the equipment is securely erased.
Environmental responsibility:
ITAD ensures that equipment is recycled in an environmentally friendly way.
Protection of company data:
ITAD ensures that company data is protected and doesn't end up in the wrong hands. Please send resumes to Monique at mgerson@andoverpersonnel.com or call/text at (978) 914-1790
Pay:
$17.00 - $19.00 per hour
Experience:
working with laptops or computers: 1 year (Required) Familiar with
MS Office:
1 year (Preferred) Inventory management: 1 year (Preferred) Able to lift 50lbs: 1 year (Required) Ensure data on equipment is securely erased: 1 year (Required) Ensure equipment is recycled environmentally friendly : 1 year (Required) Ability to
Commute:
Billerica, MA 01821 (Required)
Work Location:
In person