IT Systems Analyst, Engineering Support Applied Materials - 3.8 Billerica, MA Job Details Full-time $100,000 - $137,500 a year 1 day ago Qualifications Defect resolution root cause analysis Project management experience in technology Team leadership Standard Operating Procedures (SOPs) implementation PDM software Mid-level Maintenance schedule management Incident Escalation Technical user customer support Change management for system development Incident management operations support Problem management Escalation handling Standard operating procedures (SOPs) Technology infrastructure engineering Service level agreement (SLA) management Failure analysis Full Job Description Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer Salary:

$100,000.00 - $137,500.00

Location:

Billerica,MA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Key Responsibilities Serve as partner with a sub-group within function or BU, or with a smaller country/site provides support services to GIS customers for IT infrastructure function. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Analyzes, schedules and carries out updates to the IT infrastructure which includes patching, upgrades and regular scheduled maintenance. Executes complex changes while following standard operating procedures and change management policies. completes root cause analysis of outages or incident trends. Recommends preventative actions. Responsible for handling escalations for incidents, outages for IT infrastructure function. Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus #advancedpackaging

SolidWorks PDM Vault Administration, TeamCenter Support Additional Information Time Type:

Full time

Employee Type:

Assignee /

Regular Travel:

No Relocation Eligible:

No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.