Desktop Support Assistant

Job Title:

Service Desk Specialist Location:

Boston, MA 02110

Duration:

3 Months (Possible ext)

Pay:

$28.50/hr on W2

Summary:

Seeking a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.

Responsibilities:

Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets. Maintain basic knowledge of new and upcoming computing technologies and practices. Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches. Attend meetings to support the overall direction of the ITS office. Participate in team projects that enhance the quality or efficiency of the ITS Support Team.

Skills and Qualifications:

Strong knowledge of all Windows-based operating systems. Strong knowledge of PC based computer hardware. Strong knowledge of Microsoft O365. Highly self-motivated and self-directed. Able to exercise independent judgement. Keen attention to detail and quality of work-product. Ability to set and consistently meet realistic deadlines. Proactive and collaborative approach to delivery of services. Excellent analytical, mathematical, and creative problem-solving skills. Aptitude for learning new skills. Excellent organizational, interpersonal, and communication skills.

Requirements:

Strong knowledge of all Windows-based operating systems. Strong knowledge of PC based computer hardware is required. Proficiency with MS Windows 10, Windows 11, and MS Office O365. Commitment to providing the highest level of customer service and responsiveness. Demonstrated experience working in a high volume, deadline-oriented customer focused environment. Experience working with \"Team Based Practices\" e.g., Agile, Kanban Etc. Knowledge of IT industry standards. Experience utilizing tools and research abilities to resolve technical issues. Valid driver's license and access to a vehicle. Ability to lift up to 35lbs & push 65Lbs. Highly self-motivated and self-directed Highly desired. Excellent organizational, interpersonal, and communication skills. Able to exercise independent judgement. Desktop Support Assistant LinQ Global Group Boston, MA 02110 $28.50 an hour $28.50 an hour

Job Title:

Service Desk Specialist Location:

Boston, MA 02110

Duration:

3 Months (Possible ext)

Pay:

$28.50/hr on W2

Summary:

Seeking a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.

Responsibilities:

Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets. Maintain basic knowledge of new and upcoming computing technologies and practices. Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches. Attend meetings to support the overall direction of the ITS office. Participate in team projects that enhance the quality or efficiency of the ITS Support Team.

Skills and Qualifications:

Strong knowledge of all Windows-based operating systems. Strong knowledge of PC based computer hardware. Strong knowledge of Microsoft O365. Highly self-motivated and self-directed. Able to exercise independent judgement. Keen attention to detail and quality of work-product. Ability to set and consistently meet realistic deadlines. Proactive and collaborative approach to delivery of services. Excellent analytical, mathematical, and creative problem-solving skills. Aptitude for learning new skills. Excellent organizational, interpersonal, and communication skills.

Requirements:

Strong knowledge of all Windows-based operating systems. Strong knowledge of PC based computer hardware is required. Proficiency with MS Windows 10, Windows 11, and MS Office O365. Commitment to providing the highest level of customer service and responsiveness. Demonstrated experience working in a high volume, deadline-oriented customer focused environment. Experience working with \"Team Based Practices\" e.g., Agile, Kanban Etc. Knowledge of IT industry standards. Experience utilizing tools and research abilities to resolve technical issues. Valid driver's license and access to a vehicle. Ability to lift up to 35lbs & push 65Lbs. Highly self-motivated and self-directed Highly desired. Excellent organizational, interpersonal, and communication skills. Able to exercise independent judgement.