IT Support Analyst

We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston.

Responsibilities:

• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.
• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.
• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.
• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.
• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.
• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.
• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.
• Develop user guides and documentation to enhance consistency and optimize IT support processes.
• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.
• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.