IT Support Engineer Finish Line Staffing Services - 5.0 Boston, MA Job Details Full-time | Contract $110,000 - $125,000 a year 1 day ago Qualifications SSO Cloud identity and access management (IAM) Endpoint Security Solutions IT user and group management Zoom Slack Windows Communication platforms Patch management Cloud service support Desktop (troubleshooting support) Remote access management Computer management Remote access software IT support Customer support ticket management Networking equipment (troubleshooting support) Collaborative technology platforms Financial services Access control management VPN management Desktop administration Technical writing experience within technology IT department experience Ticketing system technical support Full Job Description IT Support Engineer Position Overview We are seeking a mid-level IT Support Engineer to manage end-user technology operations with minimal supervision. This role goes beyond traditional helpdesk support, requiring strong technical judgment, accountability, and ownership of IT outcomes. The ideal candidate will proactively resolve issues, verify completed work, and reduce reliance on senior engineering leadership. Key Responsibilities Provide Level 1-2 technical support for hardware, software, networking, VPN, and remote-access issues. Own endpoint health, including device enrollment, imaging, patching, compliance, and monitoring using Intune, ManageEngine Endpoint Central, or equivalent tools. Manage employee onboarding and offboarding, account provisioning, and access across Okta, Microsoft 365, Adobe, and other SaaS platforms. Build and configure devices based on user needs, applying standard procedures with sound technical judgment. Verify solutions and configurations before closing requests, ensuring issues are fully resolved. Troubleshoot unfamiliar issues independently and escalate with a clear diagnosis and recommended next steps. Maintain accurate technical documentation, runbooks, and knowledge base articles. Required Qualifications Approximately 3-5+ years of hands-on IT support experience , with the ability to work independently in a small IT environment. Practical experience administering Windows 10/11, endpoint management tools, and device imaging and provisioning. Working knowledge of identity and access management, including Okta or equivalent SSO/MFA platforms. Experience supporting Microsoft 365 and business applications such as Box, Zoom, Slack, and Adobe. Familiarity with basic networking, VPN troubleshooting, ticketing systems, and technical documentation. Strong problem-solving skills, attention to detail, and a proactive approach to verifying outcomes and following through to resolution. Ability to exercise sound judgment, adapt standard processes when necessary, and communicate effectively with end users and senior stakeholders. Ideal Candidate Profile The successful candidate takes ownership of problems from start to finish rather than simply processing tickets. They know when to follow established procedures, when to investigate further, and when to escalate with potential solutions. This is a mid-level IT Support Engineer position, not an entry-level helpdesk role, and requires the ability to manage day-to-day IT operations with minimal oversight.

FLS Pay:

$110,000.00 - $125,000.00 per year

Experience:

IT support: 6 years (Required) Financial services: 3 years (Required) Ability to

Commute:

Boston, MA 02133 (Required)

Work Location:

In person