Technical Support Intern

Coverys is offering an engaging summer internship opportunity to work in a hybrid environment and gain hands-on professional experience in Tech Support. Join our established team of mission driven individuals for a robust 8-week internship experience! The program will offer the opportunity to learn more about the insurance industry, while performing meaningful work within the IT department.

This will include:

Introductory meetings to get familiar with various departments across the organization Coffee chats with leaders and various other employees across the company The ability to be a part of all companywide initiatives including our June Coverys Quarterly Conversation, DE&I Town Halls, and Employee Resource Group meetings And, more! The internship will span 8 weeks from June 8 - July 31, working hybrid in our Boston, MA office. Essential Duties and Responsibilities The Technical Support intern will provide technical support to end-users via email, phone, and in-person. They will troubleshoot hardware, software, and network issues on laptops, printers, and mobile devices. Responsibilities also include assisting with installing, configuring, and updating operating systems and applications. The intern will document issues, solutions, and procedures via ticketing system and knowledge bases, while also assisting with inventory management of IT equipment. Skills and Competencies - Basic troubleshooting skills of hardware, software, and OS. Skills and knowledge of MS Windows, MS 365, laptops, and mobile devices (iPad, iPhone, Android, etc.). Conceptual knowledge of networking basics. Clear verbal and written communication skills. This is a paid internship, offering $20 per hour. If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you! They say an organization is only as good as its people. Here at Coverys, we believe that our employees are our most valuable asset. Each of our positions is thoughtfully crafted to ensure alignment with our mission, and every opportunity to join our team is an opportunity to support and protect the healthcare community. Our open positions offer you the chance to join a team of compassionate, dedicated, and resilient employees who are committed to becoming the best in the business. We are an organization committed to growth and professional development, keeping up to date with changes in the healthcare industry to ensure we're providing our insureds with the best possible support. All the while, we are committed to our employees and listen to the needs of our internal talent. Our benefits package is available day 1 of employment, so you never miss a beat. There is truly something for everyone in our benefits package, whether you are raising a family or a furry friend, or you're an avid traveler who uses PTO to chase down your next adventure. The important work done by Coverys employees is not limited to what's done at our desks. Throughout the year, we provide ample opportunities to get involved in our local communities. We get involved, we raise money, and we give back. Connecting with colleagues takes on new meaning when you're elbow-deep planting trees or rolling up your sleeves serving lunch to those in need. The giving doesn't end there—Coverys cares about the initiatives near and dear to your heart. That's why we offer directed donations, as well as company matchings, to support the organizations that you are personally involved with. Coverys is a dynamic organization, with opportunities to join our team across the US, as well as internationally in the UK and Ireland. Coverys is an equal-opportunity employer. Coverys' job openings are open to all without regard to race, color, national origin, gender, gender identity, religion, age, height, weight, disability, political beliefs, sexual orientation, marital status, family status, or veteran status.