IT Onsite Technician Hemmersbach GmbH & Co. KG

• 2.8 Cambridge, MA Job Details Full-time 16 hours ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Vision insurance Life insurance Qualifications Customer communication Full Job Description Enthuse customers and provide best experience through best in class hardware, software and technical support services USA
• Cambridge MA IT Full-time Your skills Entry-level experience or up to 2 years in IT support, desktop support, or help desk functions Basic knowledge of Windows OS, Microsoft Office, and standard end-user systems Ability to troubleshoot basic hardware and software issues Strong communication and customer service mindset Ability to follow process, document work, and learn quickly Familiarity with ticketing systems or service request tools preferred Ability to work independently and as part of a team Understanding of basic peripherals and hardware components Your tasks•Provide onsite IT support for desktops, laptops, and peripherals•Troubleshoot and resolve basic hardware and software issues•Log, track, and update tickets using standard ticketing systems•Support installations, configurations, and device setups•Assist with deployments, rollouts, and user onboarding activities•Maintain accurate service records, inventory, and documentation•Escalate complex issues to L2 or senior technicians•Communicate effectively with clients, team members, and management•Ability to lift up to 50 lbs and travel as needed based on customer demand Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.

We deliver exclusively for the leading companies in the IT industry. We go the extra mile

• we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company. Your benefits Health/ Medical insurance Life insurance Disability Insurance Dental insurance Flexible spending account FSA Internal career development program Vision Insurance