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MIT Technology Licensing Office

IT Support Specialist

Pay: Not specified

Posted: 1 week ago

Location: Cambridge, MA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Massachusetts data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$66,173 / year median in Massachusetts

-1% projected decline

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Job Description

INFORMATION TECHNOLOGY

(IT)

SUPPORT SPECIALIST

, Laboratory for Nuclear Science , provides direct desktop and end-user technology support for the two LNS facilities in Cambridge and Middleton and is responsible for analyzing and resolving Information Technology (IT) hardware, software, network, and security issues on a day-to-day basis and serving as the primary user-facing contact for assigned incidents and service requests. The full job description is available here: https://web.mit.edu/lns/jobs/