Job ID:

5882741\n

Application Deadline:

Posted until filled\n

Posted:

Today\n

Starting Date:

Immediately\nJob Description\nThe Technology Support Specialist provides technology support for a wide range of technologies used in both academic and administrative settings. Responsibilities include setup, management, and troubleshooting of hardware (computers, mobile devices, printers, projectors), software, audio/visual systems, and telecom equipment. The technician also manages Identity and device registration systems, maintains IT inventory, supports users through a help desk ticketing system, and interacts with vendors for hardware, software, and service needs.\n

Key Responsibilities:

\nDevice, Identity, and Inventory Management\nRegister and manage devices using Mobile Device Management (MDM) and endpoint tools.\nManage user provisioning, access, and deactivation in identity management systems.\nParticipate in relevant employee on/off boarding tasks.\nMaintain accurate records of IT equipment inventory, including device assignment, condition, and lifecycle to ensure devices are updated and compliant.\nTechnical Support (Computing, Telecom, and Audio-visual)\nProvide day-to-day technical support for end-user devices including desktops, laptops, iPads, and mobile phones (macOS, Windows, iOS).\nTroubleshoot hardware, software, and connectivity issues.\nRespond to support requests using the organization's ticketing system, ensuring timely and effective resolution.\nSupport Telecom systems including VoIP and mobile devices.\nSet up and maintain AV systems including projectors, screens, microphones, speakers, and video conferencing tools, as needed,\nProvide AV support for classes, events, and meetings, as needed.\nUser Support\nTroubleshoot employees with hardware and software, both in person and remotely.\nRespond to technical issues clearly and efficiently while documenting support actions in the ticketing system.\nTrack and process equipment check-outs and returns across campuses.\nVendor & Procurement Support\nCoordinate with IT vendors for purchasing, licensing, repairs, and service contracts.\nAssist in evaluating hardware and software solutions for compatibility and performance.\nMonitor and report on warranty and support agreements\nCollaboration\nEscalate unresolved issues to appropriate support teams (networking, systems administration, etc.).\nAssist with IT projects, office moves, and system rollouts.\nCreate/maintain positive work relationships with colleagues, vendors, etc..\n

Required Skills & Qualifications:

\nExperience in IT support, ideally within a school or multi-site organization.\nFamiliarity with supporting Windows, iOS, and mobile devices.\nWorking knowledge of AV and telecom equipment and support procedures.\nUnderstanding of identity and device management tools and systems.\nExperience maintaining IT inventory or asset management systems.\nStrong communication, organizational and problem-solving skills.\nProfessional and positive approach to providing assistance to other employees.\nWillingness and ability to travel between campuses as needed.\n

Preferred Qualifications:

\nExperience with MDM platforms (e.g., Apple School Manager, Jamf, Intune).\nBasic understanding of networking (wired and wireless).\nExperience with Identity Management (e.g. Active Directory, Google Admin, etc.).\nExperience working with IT vendors or procurement processes.\nFamiliarity with help desk ticketing systems (e.g., Zendesk, Datto, etc.).\n

Work Environment:

\nOn-site role supporting multiple locations. Personal car required with mileage reimbursement.\nMay require lifting/moving equipment (up to 40 lbs).\nOccasional after-hours support for events, maintenance, or special projects may be required.\nReports to: Director of IT\nMonday - Friday 8:00am - 4:00pm\n

Position Type:

Full-Time\n

Salary:

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