Desktop Support Technician

Desktop Support Technician (Dartmouth, MA, 02748) | 05/11/26 Job Description Job Summary We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate will be responsible for troubleshooting desktop/laptop systems, resolving user issues, installing and configuring software, and ensuring smooth day-to-day IT operations. Key Responsibilities
Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
Troubleshoot hardware, software, VPN, email, and network connectivity issues.
Install, configure, and maintain Windows and Mac operating systems.
Support Microsoft Office 365, Outlook, Teams, and other enterprise applications.
Perform system upgrades, patches, and software installations.
Manage user accounts, password resets, and access permissions using Active Directory.
Configure and support printers, scanners, and conferencing equipment.
Document incidents, service requests, and resolutions in ticketing tools such as ServiceNow or Jira.
Coordinate with network, server, and security teams for issue escalation and resolution.
Maintain inventory of IT assets and ensure proper asset tracking.
Provide excellent customer service and timely issue resolution while meeting SLA requirements.
Required Skills
Strong knowledge of Windows 10/11 and basic Mac OS support.
Experience with Active Directory, Office 365, and remote support tools.
Understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
Experience with ticketing systems like ServiceNow, Jira, or Remedy.
Knowledge of hardware troubleshooting for desktops, laptops, and printers.
Excellent communication and problem-solving skills.
Preferred Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
Certifications such as CompTIA A+, Microsoft Certified, or ITIL are preferred.
Experience in corporate or enterprise IT support environments.
Preferred Experience
2+ years of experience in desktop support or technical support roles.
Experience supporting onsite and remote users in a fast-paced environment.
Soft Skills
Strong interpersonal and customer service skills.
Ability to prioritize tasks and work independently.
Team-oriented mindset with attention to detail. Desktop Support Technician1support W2United States