Find & Apply For Computer Support Specialist Jobs in Dartmouth, Massachusetts

Responsibilities:

Recommend Services and standards for supporting the End-User Compute and Field Services environment/End-Users Deploy and manage in-scope hardware and software Support End-User data backup, storage and recovery Services for all End-Users Provision and support remote site networks ( e.g. , Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc .) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet computing requirements Provide support for stand-alone Uninterruptible Power Supply (UPS) systems Provide server break/fix and Level 2 Support for equipment and system software as coordinated through the IT and Clinical Service Desk Services Provide break/fix Level 2 Support for in-scope hardware and software as coordinated through the IT and Clinical Service Desk Services. Provide remote and deskside support to authorized users as needed to fulfill Service requirements Provide Incident determination, root cause analysis and Resolution Manage and maintain inventory of in-scope software licenses Ensure software license compliance and reconcile software installations with license rights Provide support for financial audits, as requested Perform access control (file systems, disk space, etc .), as it relates for an authorized user Manage and maintain inventory of in-scope hardware, include asset tagging and recording Provide technical support for all hardware/equipment of the remote site computing infrastructure Establish procedures for procuring appropriate equipment sparing requirements and maintain spares inventory levels for all in-scope Hardware and Equipment to meet temporary capacity needs and SLRs Manage and maintain spare inventory for in-scope hardware devices, advising of inventory levels of in-scope hardware in accordance with Policies and Procedures Track requests for new devices, spare components or peripherals Fulfill requests for replacement devices, components or peripherals from the spares inventory Provide ad hoc fulfillment of approved new devices, components or peripherals Manage device life cycle for devices as part of ongoing refresh process Provide advice to other vendors as required, on: Support remote site infrastructure system software ( e.g ., operating systems, utilities as listed in the applicable SOW Schedules, etc. ) Implement and coordinate all changes to the remote site infrastructure, including those that may affect the Service Levels of any other Recurring Services SOWs and Third Parties Create, maintain and provide all appropriate project plans, project time and cost estimates, technical specifications, management documentation, and management reporting in a form/format that is acceptable Identify and implement opportunities to consolidate infrastructure, improve utilization, availability, and cost in conjunction Provide BYOD capabilities and support Support provided and standard-approved projectors that are not part of the managed teleconferencing or video conferencing services

Pay:

$21.00 - $23.00 per hour

Work Location:

In person