Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
FF
Franklin Fitch
Technical Support Engineer
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
54
out of 100
Average of individual scores
Job Description
Technical Support Engineer at Franklin Fitch Technical Support Engineer at Franklin Fitch in Hadley, Massachusetts Posted in 1 day ago.
Type:
full-time
Support Engineer Location:
Northampton, Massachusetts Salary:
$78,000-$80,000
Working Pattern:
Hybrid Hours:
8:00 AM-5:00 PM The Role We are working with a leading IT services provider supporting an established organisation in Northampton, MA. They're looking for a 2nd Line Support Engineer to provide hands-on technical support across a Microsoft-focused environment. You'll work directly with users onsite, resolving hardware, software and connectivity issues while supporting a wider US, Canada and Mexico user base. Key Responsibilities Provide 2nd line and deskside support Troubleshoot Windows, Microsoft 365, hardware and peripherals Diagnose and resolve break/fix issues Support basic networking and switches Install, configure and replace IT equipment Provide excellent face-to-face user support Follow technical procedures and troubleshooting processes About You 2+ years' hands-on IT support experience Strong Microsoft / Windows knowledge Good hardware and troubleshooting experience Basic networking / switch knowledge Comfortable providing onsite deskside support Strong communication and customer service skills Proactive and keen to develop No specific certifications are required. Get in touch, if you're keen!
Benefits
- Dental Insurance