Deskside/ Desktop Support Technician

Deskside/ Desktop Support Technician (Haverhill, MA, 01830) | 04/29/26

Job Description Job Summary:

We are seeking a reliable and motivated Deskside Support Technician with hands-on experience in end-user support. The ideal candidate should be comfortable working independently while also collaborating effectively with remote teams to ensure seamless IT support and service delivery.

Key Responsibilities:

Provide deskside and remote technical support to end users for hardware, software, and network-related issues Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices Respond to service tickets and resolve issues in a timely manner Support operating systems, standard office applications, and enterprise tools Coordinate with remote IT teams to resolve complex technical problems Maintain accurate documentation of incidents, resolutions, and asset inventory Assist with onboarding/offboarding processes, including device setup and user access Ensure compliance with company IT policies and procedures

Required Skills & Qualifications:

Proven experience in deskside or IT support roles Strong troubleshooting skills across Windows/Mac environments Ability to work independently with minimal supervision Comfortable collaborating with distributed/remote teams Good communication and customer service skills Basic knowledge of networking concepts (LAN/WAN, VPN, etc.)

Preferred Qualifications:

Relevant certifications (e.g., Comp

TIA A+, ITIL

) Experience with ticketing systems and remote support tools Exposure to enterprise environments and IT service management processes Deskside/ Desktop Support Technician1desktop HourlyUnited States