Must Have Technical/Functional Skills Tier 1 & Tier 2 End User Computing (EUC) support for desktops, laptops, mobile devices, RF scanners, and printers. Strong experience with ServiceNow Incident, Service Request, and Escalation Management. Active Directory/Azure AD user administration, onboarding/offboarding, and access management. Basic network troubleshooting (LAN, Wi-Fi, VPN, DNS, DHCP) and hardware break-fix support. ITIL-based support operations with expertise in asset management, vendor coordination, and warehouse application support. Roles & Responsibilities Tier 1 & Tier 2 onsite IT support for warehouse users. Incident and service request management through ServiceNow. Support for PCs, laptops, RF scanners, printers, mobile devices, tablets, and video conferencing equipment. User account administration (access requests, password resets, account unlocks). Basic network and Wi-Fi troubleshooting. Support for approved business and warehouse applications. Hardware installation, configuration, and replacement coordination. IT asset and inventory management. User onboarding/offboarding support. End-user training and guidance. Onsite support at nearby locations within the agreed service radius. Escalation and coordination with L3, infrastructure, application, and vendor teams. Salary Range-$ 55,000-$ 75,000 a year #

LI-KR3 TCS

Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.a

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.