IT Service Desk Analyst

Description We are looking for a customer-focused User Support Technician I to join our IT User Services team. This role is ideal for someone early in their IT career who is passionate about technology, problem solving, and delivering exceptional employee experiences. You'll serve as the front line of IT support, helping employees stay productive by resolving technical issues, supporting modern workplace technologies, and contributing to continuous improvement of IT services. This is a fully onsite role based at our Marlborough, MA location with standard working hours of 8:00 AM - 5:00 PM, including a one-hour lunch break. What You'll Do End User Support

• Provide multi-channel support via Service Desk tickets, Microsoft Teams, phone, and walk-up support
• Troubleshoot and resolve issues related to: o Windows 10/11 devices o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) o Hardware (laptops, peripherals, mobile devices)
• Deliver a high-quality customer experience with clear, professional communication Device & Asset Management
• Configure, deploy, maintain, and troubleshoot laptops and equipment
• Maintain asset inventory, including procurement, tracking, and lifecycle management
• Support loaner equipment program Access & Identity Support
• Assist with account provisioning, password resets, and access management
• Support Active Directory / Azure AD user account management via AD Manager Plus Operational Support
• Manage and document tickets in ServiceNow
• Escalate issues appropriately and collaborate with Tier 2/3 teams
• Follow and contribute to standard operating procedures and knowledge base articles Onsite & Remote Support
• Provide onsite support at assigned location with occasional travel to other local sites as needed
• Support remote employees using modern remote support tools Additional Skills & Qualifications
• Strong communication skills with a customer-first attitude
• Ability to prioritize tasks and manage time in a fast-paced environment
• Experience with: o Active Directory / Azure AD o ITSM platforms (ServiceNow or similar) o Endpoint management tools (e.g., Intune, SCCM)
• Exposure to: o Identity and access management concepts o Endpoint security tools (AV/EDR)
• Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a Job Type & Location This is a Contract position based out of Marlborough, MA.

Pay and Benefits The pay range for this position is $20.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Marlborough,MA.

Application Deadline This position is anticipated to close on May 30, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.