IT Support Technician

• Apple Systems & JAMF Support Technician Mendon-Upton Regional School District Mendon-Upton Regional School District
• Mendon, Massachusetts Job Details

Job ID:

5843556

Application Deadline:

Posted until filled

Posted:

Yesterday

Starting Date:

Immediately Job Description The Mendon-Upton Regional School District is dedicated to fostering a nurturing and inclusive learning community that empowers all students to reach their full potential. Grounded in our core values of collaboration, authentic learning, student agency, and equity, we strive to provide a comprehensive and rigorous education that prepares students for success in an ever-changing world. As a staff member in the Mendon-Upton Regional School District, you will play a pivotal role in shaping the academic and personal growth of our students. The ideal candidate will embrace our district's values and priorities, fostering a supportive and inclusive classroom environment where all students feel valued, respected, and challenged to achieve their highest potential. In our district, we believe all learners thrive when:

• -We establish a culture of inquiry, exploration, reflection, and growth
• -Learners engage in active, meaningful, and authentic experiences
• -Learning experiences honor their identities, interests, strengths, and goals
• -Students, families, educators, and the larger community collaborate as partners in learning
• -A safe, supportive and inclusive environment exists, where each learner feels known, valued, and celebrated Join our team and help us fulfill our mission of empowering every learner to thrive.

If you are passionate about education, equity, and making a difference in the lives of students, we invite you to apply. The Mendon-Upton Regional School District is seeking a motivated, student-focused IT professional to join its Technology Department as an IT Support Technician

• Apple Systems & JAMF Support Technician.

This district-level position is responsible for administering the District's Apple technology environment, including JAMF Pro, JAMF Safe Internet, Apple School Manager, and the District's one-to-one iPad program. The successful candidate will provide technical support to students and staff across all schools while helping maintain secure, reliable, and innovative technology that supports teaching and learning.

Primary Responsibilities:

• -Administer and maintain the District's JAMF Pro Mobile Device Management (MDM) environment.
• -Manage JAMF Safe Internet, including web filtering, DNS security, reporting, and CIPA compliance.
• -Deploy, configure, and manage iPads, MacBooks, Apple TVs, and other Apple devices using Apple School Manager and Automated Device Enrollment.
• -Create and maintain JAMF policies, Smart Groups, configuration profiles, application deployments, and security settings.
• -Manage the complete lifecycle of District Apple devices, including deployment, inventory, repairs, warranty coordination, replacement, and refresh cycles.
• -Support classroom technology including interactive displays, Apple TVs, projectors, printers, audio systems, and instructional software.
• -Provide technical support to teachers, administrators, and staff through the District help desk and onsite support model.
• -Support Google Workspace for Education, Microsoft 365, wireless networking, identity management, and related instructional technologies.
• -Maintain inventory records, documentation, software licensing, and asset management.
• -Assist with cybersecurity initiatives, technology planning, summer deployments, and special technology projects.
• -Provide end-user training and perform other duties as assigned by the Director of Technology. Minimum Qualifications
• -Associate's or Bachelor's Degree in Information Technology, Computer Science, or a related field preferred.
• -Minimum of two (2) years supporting Apple devices in a K-12 or enterprise environment preferred.
• -Experience administering JAMF Pro.
• -Experience with JAMF Safe Internet or similar web filtering and security platforms preferred.
• -Working knowledge of Apple School Manager, Managed Apple IDs, Automated Device Enrollment, macOS, iPadOS, Google Workspace for Education, and Microsoft 365.
• -Strong troubleshooting, communication, organizational, and customer service skills.
• -Understanding of CIPA compliance and K-12 cybersecurity best practices.
• -Ability to travel between District buildings
• -Physically able to safely lift technology equipment.
• -Must pass MA CORI and required background checks.

Position Type:

Full-time

Salary:

$60,000 to $65,000 Per Year