IT Technician

Jobs › New Bedford, MA › IT Technician High Point Treatment Center IT Technician New Bedford, MA Apply Position Summary The IT Technician serves as the first point of contact for staff technology support needs. This role provides front-line assistance for hardware, software, account access, email, and connectivity issues, while ensuring timely triage, accurate documentation, and appropriate escalation of more complex problems. The technician also supports daily IT operations such as onboarding, offboarding, workstation setup, equipment deployment, inventory tracking, and helpdesk coordination. Essential Duties and Responsibilities Serve as the first point of contact for IT support requests from staff. Provide first-level technical support for hardware, software, account access, email, and connectivity issues. Receive and triage helpdesk requests by phone, email, and ticketing platform. Log, prioritize, track, and document tickets accurately in the helpdesk system. Resolve common end-user issues and escalate complex or unresolved problems to Tier 2 or Tier 3 support. Support onboarding and offboarding processes, including account access, workstation setup, and equipment deployment. Prepare, configure, and deploy computers, peripherals, and related devices for new hires and employee reassignments. Assist with IT inventory management, asset tracking, and periodic audits. Maintain accurate technical documentation and contribute to knowledge base articles. Follow established IT policies, security procedures, and documentation standards. Support mobile device management tasks as assigned. Assist with departmental projects and cross-functional initiatives. Use Asana to track project-related assignments and progress. Participate in an on-call rotation for after-hours emergency technology support, as needed. Perform other related duties as assigned. Qualifications High school diploma or GED required. Technical background or call center experience preferred. At least 1 year of IT support or helpdesk experience preferred; internships may be considered. Familiarity with Windows operating systems, Microsoft 365, and basic networking concepts. Strong customer service, communication, organizational, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Physical Requirements Ability to lift and move IT equipment up to 25 pounds. Ability to sit or stand for extended periods while working on devices. Frequent walking between workstations or buildings. Manual dexterity for keyboarding, tool use, and cable connections. Benefits High Point?s main objective is to ensure employees and their families lead fulfilling and healthy lives. We provide resources and support that help build and sustain physical, financial, and emotional well-being so employees can focus on what matters most. Active Filters IT Technician New Bedford, MA Clear All Apply