Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users.

Responsibilities:

• Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange.
• Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware.
• Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices.
• Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies.
• Offer technical assistance to end users by diagnosing and resolving software and hardware issues.
• Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations.
• Assist with technical setups and troubleshooting for after-hours events and meetings.
• Respond to service desk tickets efficiently and provide solutions to reported problems.
• Collaborate with team members to ensure smooth and uninterrupted IT operations.