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Customer Support Engineer
Job
OREGON EMPLOYMENT DEPARTMENT
Salem, MA (In Person)
Full-Time
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Job Description
Job Listing ID:
4494252Job Title:
Customer Support Engineer Application Deadline:
Open Until FilledJob Location:
SalemDate Posted:
05/19/2026Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)Job Summary:
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem- including providers, health plans, researchers, and life sciences companies.
- managing customer interactions directly, navigating complex or nonstandard situations, and starting to identify the patterns worth fixing systemically.
You will:
Own customer tickets and issues end-to-end with minimal oversight, including those that are complex, nonstandard, or escalated Lead customer interactions independently- set proper expectations, push back when appropriate, and maintain trust through difficult conversations Form a point of view in ambiguous situations and move forward with partial information; pull in senior support thoughtfully when warranted Translate technical complexity for both technical and non-technical customer audiences, fluidly adapting your communication to the audience Know when (and when not) to deviate from standard procedure to best serve the customer and the team Identify recurring issues and propose systemic fixes•process changes, documentation updates, product requests that demonstrate deep understanding of product behavior and customer needs Drive internal projects end-to-end to improve standard procedures, in addition to your customer work Develop fluency across all products in scope for Technical Solutions and serve as a resource for colleagues on Strategic Engagement, GTM, and TS Collaborate with cross-functional partners across Customer Success, Product, Engineering, Science, GTM, and Privacy Delivery•coordinating handoffs cleanly and driving alignment when stakeholders disagree Consistently meet or exceed SLAs and customer satisfaction targets, building trust-based relationships with the customers you serve What you will bring to the table: 1-2 years of full-time experience in a customer-facing technical role, preferably in B2B SaaS context (e.