Principal Technical Support Engineer

Job Listing ID:

4482658

Job Title:

Principal Technical Support Engineer Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/29/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Job Description Responsibilities As a member of the Database Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

• Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen
• Technical Skills Strong Oracle Database fundamentals
• SQL tuning, indexing, execution plans, statistics, sessions, waits, locking, transactions, PL/SQL knowledge. Strong understanding of Performance Tuning methodologies including SQL Tuning ORDS architecture knowledge
• connection pools, standalone/Tomcat deployment, REST calls, session management, request timeouts, logging.

REST/API

performance basics

• HTTP latency, payload size, concurrency, network round trips, JSON processing overhead. APEX skills
• Working knowledge of APEX e.g., creating pages, region/report optimization, Interactive Reports/Grids tuning, session state management, PL/SQL process efficiency, static file optimization. SQL Developer skills
• query tuning, worksheet/session behavior, client-side fetch settings, connection issues, data model/browser performance.

Middleware / Web

server knowledge

• Tomcat/Jetty/WebLogic basics, JVM memory/thread pools, logs, CPU/memory bottlenecks. Networking fundamentals

• DNS, TLS/SSL

  overhead, load balancers, proxies, latency between app and DB tiers. Operating system basics
• CPU, memory, disk I/O, file descriptors, process monitoring on Linux/Windows servers. Cloud / OCI awareness
• compute, storage, autoscaling, networking, observability tools. Troubleshooting methodology
• isolate DB vs app vs network, reproduce issues, compare environments, baseline vs current state. Ability to learn and use new AI and ML tools Programming in C or Java Nice to have certifications: OCI (Oracle Cloud Infrastructure), APEX, AI Foundation Personal competencies Desire to learn and continually expand knowledge in Database Options and Cloud Technologies Customer focus
• Recognize customer urgency and the business impact/sensitivity of issues and provide timely, effective technical solutions Structured Problem Recognition and Resolution Experience of contributing to a shared knowledge base Experience of Support level work, like resolving customer problems, managing customer expectations, escalations and work under pressure Excellent Communication skills
• Verbal and Written Planning and organizing Working Collaboratively and globally Relentless pursuit of Quality work Team Working and Results oriented Flexibility to work in different shifts and off days, including holidays and weekends.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only

US:

Hiring Range in USD from $33.37 to $67.88 per hour; from: $69,400 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lin...

Job Classification:

Network and Computer Systems Administrators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A