Desktop Support Technician

Desktop Support Technician at United Software Group Inc Desktop Support Technician at United Software Group Inc in Somerville, Massachusetts Posted in about 23 hours ago.

Type:

full-time

Job Description:

Job Title:

Senior Desktop Support Technician Location :

MA-Boston-133 Brookline Ave -02215 (Onsite Role-5 Days Onsite Per Week)

Duration :

12+

Months Contract or Fulltime Teams Meeting Interview Job Description:

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities:

Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics. Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users. IT Support for any escalations from a clinical location. Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required. Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned. Assist the clinical staff by maintaining IT readiness for day-to-day operations. Please share resumes at priyank.s@usgrpinc.com