Help Desk Analyst - 26-04787

Help Desk Analyst - 26-04787 NavitasPartners - 4.0 Somerville, MA Job Details Contract 9 hours ago Qualifications Microsoft Exchange Windows Task prioritization Remote access software Customer support ticket management Microsoft Teams SharePoint Productivity software Active Directory management

VPN Full Job Description Job Title:

Help Desk Analyst Location:

Boston, MA (Onsite)

Duration:

6 Months Contract Position Overview "Navitas Partners, LLC" is seeking a skilled and customer-focused Help Desk Analyst to provide technical support to end users in a fast-paced enterprise environment. The ideal candidate will have strong troubleshooting skills, experience with Microsoft technologies, and a commitment to delivering excellent customer service. Key Responsibilities Provide technical support and troubleshooting for a wide range of software applications and hardware systems Assist with onboarding new users, including creation of Active Directory (AD), email, application, and VPN accounts Manage Microsoft Office 365 (M365) services, including Exchange mailboxes, shared calendars, and distribution groups Assign and manage permissions for mailboxes, calendars, and file shares Support Active Directory security group memberships and on-premises file share access Monitor and manage help desk tickets using ServiceNow; resolve or escalate issues as needed Respond promptly and professionally to support requests from users, vendors, and internal teams Handle user offboarding processes, including account deactivation and access removal Provide remote access and VPN support, including user guidance and training Troubleshoot issues related to Microsoft Windows and Microsoft Office applications Utilize remote desktop tools to diagnose and resolve user issues Leverage internal documentation, knowledge bases, and vendor resources to resolve technical issues Ensure a high level of customer satisfaction through effective communication and timely resolution Support additional IT-related tasks and projects as assigned Required Skills & Qualifications Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, MFA) Experience with Active Directory user and group management Familiarity with ServiceNow or similar ticketing systems Solid understanding of Windows operating systems and Microsoft Office suite Experience with VPN and remote access tools Excellent problem-solving and communication skills Ability to manage multiple tasks and prioritize effectively in a fast-paced environment For more details reach at

About Navitas Partners, LLC:

It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.