Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

IT Help Desk 1/2

Job

FIT Staffing

Westfield, MA (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/14/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
52
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Our client is seeking multiple IT Help Desk Level 1/2 candidates for an onsite position with their team in Westfield, MA. They are committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for individual and team success. If you are looking for an environment where innovation and creativity are cultivated within a respectful and friendly atmosphere, please apply.
Job Description:
Provide hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.
Primary Responsibilities:
Identifies, diagnoses, and resolves basic problems for the end-users of our clients. This includes but is not limited to workstations, laptops and applications including third party applications. Provides end-user problem resolution over the phone for client software and connectivity. Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. Diagnoses and resolves end-user network, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Assists in creating knowledge-base documentation for internal use in supporting users in a timely manner.
Knowledge Of:
Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures.
Education & Experience:
Associates or Bachelor's degree in IT or related field #IND123