Help Desk/Laptop Repair (03 Student) 4 Positions

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Worcester, MA Posted:

Jun 8, 2026

Closes:

Open Until Filled Type:

PT No Benefits Position ID:

201293

Share About Worcester State University:

WORCESTER STATE UNIVERSITY

is a liberal arts and sciences university with a long tradition of academic excellence dating back to 1874, as well as an Affirmative Action/Equal Opportunity Employer that seeks to reflect the diversity of its community. Our workforce is dedicated to academic quality, student-centered programming, engaged citizenship, open exchanges of ideas, diversity and inclusiveness, and civility and integrity. We are looking for job applicants who share these values and commitment to our students. Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at worcester.edu/about .

Job Description:

TITLE :

Help Desk/Laptop Repair

DEPARTMENT

:

ITS SUPERVISOR

: Jennifer McCrillis

SSTA APPROVER

Jennifer McCrillis

SCHEDULE

18.5 hours per week

Hourly Pay Rate:

Minimum wage

General Statement of Duties:

To provide a wide range of technology and services while providing proactive and effective technical support to a diverse customer base. Candidate will be assisting on computer repair, both hardware and software, providing both computer and application support. They will aid in assisting all university staff/faculty/and students in account management and technical issues using our ticketing system. Several times a year they must clean the computers in the different labs across the campus among other tasks given by their direct supervisor. Responsibilities for

Help Desk:

To answer the help desk phone with a professional manner To help faculty, staff, and students with questions in person and over the phone Able to put in help desk tickets Performs other duties as assigned. Responsibilities for

Laptop Repair:

To repair laptops as needed Help with any laptop and mobile devices questions Maintain a clean environment Performs other duties as assigned.

Requirements:

Required Qualifications for

Help Desk:

Experience with Microsoft Office Ability to work with no supervision Ability to multitask

Required Qualifications For Laptop Repair:

Experience with Windows/ macOS Ability to work with no supervision Ability to multitask

Preferred Qualifications For Both Areas:

Computer Science Student Technical Writing Skills Additional Information:

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community. •This position is available for WSU students only•

Hourly Rate:

$15.00

Application Instructions:

Students must apply online. •This position is for WSU students only.•