IT Support Technician Triton Technologies Worcester, MA Job Details Permanent | Full-time $22 - $35 an hour 4 hours ago Benefits Paid training Health savings account Health insurance Dental insurance Paid time off On-the-job training Vision insurance Qualifications IT user and group management Wireless networking Data permissions Technical documentation Windows Network infrastructure Driver's License Email configuration (technical support) Desktop (troubleshooting support) CompTIA Network+ Networking equipment (troubleshooting support) Microsoft Teams SharePoint Network security appliance implementation Desktop administration CompTIA Security+ CompTIA A+ Full Job Description Triton Technologies is a growing technology services company supporting clients across many industries. Our work has expanded quickly in compliance, development, and network security, and we are adding three technicians to keep pace. Our team is diverse, our clients are demanding in the best way, and the problems we solve get more interesting every month. Required Qualifications Working comfort in Microsoft 365 administration: users, licensing, mailboxes, groups, permissions, and the basics of SharePoint and Teams Understanding of how a network fits together: IP addressing, DNS, DHCP, switching, wireless, and firewall rules Windows desktop and Windows Server troubleshooting Ability to document your work so the next person can follow it Ability to explain a technical problem to a non-technical person without frustration on either side Valid driver's license and reliable transportation, since client sites are part of the job Willingness to take on unfamiliar problems and see them through Preferred Qualifications Security hardening experience: baselines, patching, MFA and conditional access, endpoint protection, least privilege Familiarity with a security or compliance framework such as CIS Controls, NIST, HIPAA, PCI DSS, or CMMC Certification such as CompTIA A+, Network+, or Security+, or a vendor certification from Microsoft, Cisco, Fortinet, Sophos, or Ubiquiti Experience with RMM and PSA tools, backup and disaster recovery, or virtualization Responsibilities Support and administer client Microsoft 365 environments Support and maintain client networks including switches, firewalls, wireless access points, VLANs, and VPNs Troubleshoot connectivity, performance, and access issues from the endpoint through the network Set up, configure, and document workstations, servers, and network hardware Work tickets from intake through resolution with clear notes and clear communication to the client Travel to client sites for installations, troubleshooting, and scheduled work Follow our documentation, security, and change control standards consistently Training and Experience Experience helps but it is not the deciding factor. We provide on the job training, and new technicians shadow experienced technicians and supervisors through an extended ramp-up before working independently. Support does not stop when that period ends. We have had strong results developing people this way and we would rather hire the right attitude and train the skill. What We Offer Paid training and support toward certifications Hands-on exposure to compliance projects, network security, and infrastructure you will not touch at a typical help desk Room to advance as fast as you are willing to learn, in a company that is adding clients continuously We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Pay:

$22.00 - $35.00 per hour

Benefits:

Dental insurance Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person