Skills/Qualifications:

Provide tier 1 help desk support to desktop.

Support include:

imaging, troubleshooting, resolving and escalating issues and application troubleshooting. Provides DREN tier 1 support include, but not limited to: troubleshooting/patching DREN and troubleshooting network issues. Warranty replacement or identify for purchase hardware replacements for any parts that are out of warranty

Education and Experience:

Bachelor's degree in IT, Computer Science, or related field 5+ years of technical support experience 2+ years in Tier 1 support role Required Certification(s) Required certifications including Security+ CE. Other certifications desired but not required, such as: Security

X / CASP+ CCNP

Security

CISA FITSP-O GICSP SSCP

Clearance Requirements:

Must be a U.S. Citizen and possess a Secret clearance. The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $80,000.00 to $100,000.00 (annualized USD). 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