A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Help Desk Support, Technical Support, Troubleshooting Certifications:
None Experience:
1 + years of related experience ship
Required:
Yes Job Description:
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools Provides end-user software and hardware troubleshooting Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Assists in the administration of e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Maintains current knowledge of relevant technology as assigned
EDUCATION AND EXPERIENCE
HS/GED, 1+ years of experience Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert
HOURS:
0600-1400 #GDITCareers #WeAreGDIT #MD_Alumni2026 #JET The likely hourly rate for this position is between $22.26 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None Telecommuting Options:
Onsite Work Location:
USA MD Annapolis Junction Additional Work Locations:
Total Rewards at
GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About our
Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
