Help Desk Technician About the

Opportunity:

TriSource Staffing Solutions is partnering with a growing organization to identify a Helpdesk Support Specialist who will serve as the first point of contact for end-user IT support. This role is ideal for someone who enjoys troubleshooting, providing excellent customer service, and working in a collaborative, fast-paced environment.

Key Responsibilities:

Provide frontline IT support for end users in a Microsoft 365 (O365) environment Troubleshoot hardware, software, and user account issues across desktops, laptops, and peripherals Manage Microsoft 365 accounts including Exchange, Teams, SharePoint, and OneDrive Respond to support requests via ticketing system, phone, and email in a timely manner Escalate complex technical issues to senior IT team members as needed Document resolutions and contribute to internal knowledge base resources

Qualifications:

Experience supporting Microsoft 365 / O365 applications in a Windows environment Working knowledge of Active Directory, endpoint management, and basic networking Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills Prior helpdesk or IT support experience preferred

Why This Role:

Opportunity to work in a stable, team-oriented environment Exposure to a wide range of technologies and systems Clear path for growth within IT support and infrastructure

About TriSource Staffing Solutions:

TriSource partners with organizations across IT, Accounting & Finance, Human Resources, and Administrative functions to deliver high-quality talent solutions. We take a consultative approach to ensure the right fit for both our clients and candidates. Interested candidates are encouraged to apply to learn more.