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Part Time PC Technician (Baltimore City)
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Maryland data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,630 / year median in Maryland
-7% projected decline
Job Description
Essential Duties:
Securely mount wireless access points to ceilings, walls, or poles using basic hand and power tools. Input initial settings, configure Wi-Fi names (SSIDs), and apply security passwords using deployment software. Use network testing tools to verify signal strength, optimize coverage, and fix dead zones. Run, diagnose, secure, and organize cabling as needed Troubleshoot and resolve hardware, software and connectivity issues.Run, diagnose, secure, and organize cabling as needed.
Qualifications:
At least three months of wireless point access IT troubleshooting experience is required. A or Network+ certification may substitute some of the experience. Must be able to move equipment and devices campus wide. Must have own vehicle, valid Driver's License and good driving record. Must be able to work from a two to five hour shift between 8:00 am-1:00 pm as needed Monday through Friday with a 30 minute non paid lunch. Must be able to pass an FBI background check and drug testing. We offer weekly pay, health insurance, referral bonuses, a one time longevity bonus, holiday pay and a Roth 401K plan. Certain restrictionsBenefits
- 401(k) Plans
- Health Insurance
- Dental Insurance