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NLX

Desktop Support

Pay: Not specified

Posted: 7 weeks ago

Location: Belcamp, MD (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/25/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Maryland data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$63,959 / year median in Maryland

+0% projected growth

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Job Description

Desktop Support Job Description

The PC Network Technician role is to ensure a high level of support for clients and visitors. This individual will coordinate and provide support activities, including install and upgrades, remote and hands-on support for clients
He/She will work closely with the Service Desk, the Support Lead(s) and on-site peers to ensure support is provided in a timely and very professional manner
The PC Network Technician will work closely with assistants and VIP Support Team to co-ordinates and ensure service and support is aligned with calendars of senior management and VIPs w relevant
Using ITSM tools, this person will ensure tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed
This person will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps w appropriate
This is a full time onsite position required Monday-Friday from 8-5 with once a month on call.

We are a company committed to creating diverse and inclusive environments w people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HRinsightglobal.

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insightglobal/workforce-privacy-policy/.Skills and Requirements

Experience working with PC hardware devices, Lenovo preferred
Ability to troubleshoot hardware including imaging, reimaging, upgrading and system changes
Experience working with a ticketing system (SNOW preferred
Experience in Microsoft and Windows
Strong hands on work with ITSM tools and servicedesk knowledge