Find Jobs
Find Jobs Near You – Available Work in Your Location
IT Network Security Team Lead
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,630 / year median in Maryland
-7% projected decline
Job Description
Key Responsibilities:
Technical LeadershipLead the architectural design and integration of security products into the enterprise network.Identify and mitigate significant cybersecurity risks, trends, and vulnerabilities.
Oversee the development and implementation of security strategies, policies, and enforcement mechanisms.
Review new systems, networks, and software designs for security risks and integration issues.
Coordinate infrastructure protection efforts in compliance with HHS and NIH directives (e.g., HSPD-7). Team ManagementSupervise and mentor a team of IT security specialists and contractors.
Assign tasks, monitor progress, and ensure timely delivery of security initiatives.
Serve as the escalation point for complex security incidents and technical challenges. Program OversightCoordinate with NLM Incident Response Team in investigations of security violations.
Coordinate with HHS CSIRC, OIG, and law enforcement as needed.
Recommend and track remediation actions and ensure follow-through. Operational DutiesCoordinate with IT operations teams on firewall upgrades and SSL VPN tunnel management.
Monitor and enforce security policies across Cisco, Juniper, and Palo Alto firewalls.
Evaluate and implement security tools to protect information resources.