Desktop Support Specialist

Desktop Support Specialist CGC for Bachrach Group - 3.8 Chevy Chase, MD Job Details Contract $33 an hour 1 day ago Qualifications Knowledge management Stakeholder engagement SCCM iOS Mid-level Windows Hardware support Azure AD Mobile device management Root cause analysis Cross-functional collaboration Escalation handling Communication skills Intune Active Directory management

Full Job Description Desktop Support Specialist Location:

Chevy Chase, MD |

Type:

Contract |

Setting:

On-Site We are partnering with a leading global investment firm to place a Desktop Support Specialist at their Chevy Chase, MD office. This role supports an active IT integration following the firm's recent acquisition of a boutique real estate investment firm, serving ~60-70 onsite employees through a full technical transition. It's a highly visible, hands-on position requiring strong technical skills and a polished, client-facing presence. Responsibilities Deliver white-glove end user support, minimizing disruption throughout the integration Triage, escalate, and track issues to drive continuous improvement Collaborate with IT teams and business stakeholders for a seamless support experience Contribute to documentation, knowledge base articles, and team knowledge sharing Assist with hardware/software setup, configuration, and troubleshooting

Requirements Technical:

Windows 11

• Microsoft 365
• Active Directory
• SCCM
• Azure AD
• Intune
• iOS device management
• ITIL frameworks

Non-Technical:

Experience in fast-paced, high-profile environments

• Strong communication skills with executives and senior staff
• Root cause analysis mindset
• Self-motivated and professional with minimal supervision

Pay:

$33.00 per hour

Work Location:

In person