Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TA
The Arc Montgomery County
IT Support Technician
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$63,959 / year median in Maryland
+0% projected growth
Job Description
For a limited time, all new hires are eligible for the benchmark incentive payments totaling up to $1000.00!! More information is on our Employee Benefits page on our website. Come join us and find out what its all about!
Under supervision of the IT Coordinator, the IT Support Technician is responsible for supporting the organization by managing IT assets, providing end user training and support, providing employee access to the organizations customized database and support virtual activities. Job-Specific Duties and Responsibilities IT Asset Management Deploy hardware to employees as directed, including tablets, laptops, desktops, and phones.
Ensure hardware and software are configured accurately and efficiently based on the users role.
Ensure hardware is up to date and inventoried, records are current and accurate and that they are returned/repurposed as necessary.
End User Training and Support Serve as a backup trainer for all users of the organizations database, assessing needs, identifying knowledge and documentation gaps, and ensuring consistent outcomes.
Provide other IT training to all users as directed, including training on new hardware/software and refresher training on existing systems.
Support end users interactions with MSP by serving as translator for technical issues.
Database Management and User Access Assign user roles to employees and contractors during onboarding and as needed.
Offboard employees and contractors at termination.
Perform routine user audits to ensure only current and authorized users are accessing networks and systems.
Additional IT Support Coordinate and provide on-site support for IT requests at all organization locations as directed, including liaising with MSP on behalf of other employees.
Ensure technology needs for in-person, hybrid and virtual events and meetings hosted by the organization are met, providing IT support throughout and immediately resolving issues.
Documentation and Recordkeeping Regularly update Active Directory and communicate changes to MSP.Ensure written instructions for the organizations hardware and software are high quality, easy to use, and available to all impacted users prior to deployment of new technology or changes to existing technology.
All other duties as assigned by the IT CoordinatorQualifications Bachelors degree plus three years of relevant professional experience OR Associate degree plus five years of relevant professional experience OR high school diploma or GED equivalency plus seven years of relevant professional experience. Strong command of database management, inventory management, and advanced computer skills.
Commitment to a high standard of ethics and protecting confidential information.
Effective verbal and written communication skills and computer skills.
Ability to read and write fluently in English and have a good understanding of the English language. Ability to successfully train employees with varying IT experience and skill levels.
EOE M/F/Vet/Disabled
Under supervision of the IT Coordinator, the IT Support Technician is responsible for supporting the organization by managing IT assets, providing end user training and support, providing employee access to the organizations customized database and support virtual activities. Job-Specific Duties and Responsibilities IT Asset Management Deploy hardware to employees as directed, including tablets, laptops, desktops, and phones.
Ensure hardware and software are configured accurately and efficiently based on the users role.
Ensure hardware is up to date and inventoried, records are current and accurate and that they are returned/repurposed as necessary.
End User Training and Support Serve as a backup trainer for all users of the organizations database, assessing needs, identifying knowledge and documentation gaps, and ensuring consistent outcomes.
Provide other IT training to all users as directed, including training on new hardware/software and refresher training on existing systems.
Support end users interactions with MSP by serving as translator for technical issues.
Database Management and User Access Assign user roles to employees and contractors during onboarding and as needed.
Offboard employees and contractors at termination.
Perform routine user audits to ensure only current and authorized users are accessing networks and systems.
Additional IT Support Coordinate and provide on-site support for IT requests at all organization locations as directed, including liaising with MSP on behalf of other employees.
Ensure technology needs for in-person, hybrid and virtual events and meetings hosted by the organization are met, providing IT support throughout and immediately resolving issues.
Documentation and Recordkeeping Regularly update Active Directory and communicate changes to MSP.Ensure written instructions for the organizations hardware and software are high quality, easy to use, and available to all impacted users prior to deployment of new technology or changes to existing technology.
All other duties as assigned by the IT CoordinatorQualifications Bachelors degree plus three years of relevant professional experience OR Associate degree plus five years of relevant professional experience OR high school diploma or GED equivalency plus seven years of relevant professional experience. Strong command of database management, inventory management, and advanced computer skills.
Commitment to a high standard of ethics and protecting confidential information.
Effective verbal and written communication skills and computer skills.
Ability to read and write fluently in English and have a good understanding of the English language. Ability to successfully train employees with varying IT experience and skill levels.
EOE M/F/Vet/Disabled