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Tier 2 Deskside Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Maryland data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,630 / year median in Maryland
-7% projected decline
Job Description
Tier 2 Deskside Technician
Tier 2 Deskside TechnicianCategoryTechnology and Computer-relatedJob Location200th Military Police Command, Ft Meade, Maryland, United StatesTracking Code26-003Position TypeFull-Time/RegularProvides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals. Images new computers using a standard-image as well as securely wiping hard drives. Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding. Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system. Has senior technical skills and understanding of the technical environment. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates incident to the appropriate team when the incident can
Benefits
- Dental Insurance