FIELD SERVICE MANAGER

FIELD

SERVICE MANAGER

Job

ID 2026-9661

Job Locations US-MD-Fort Meade Category IT:

Support / Technician Type Regular Full-Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities This position will support our newly awarded DCSA contract. Description Empower AI is seeking a Field Service Manager to lead end-user computing operations for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations across NIPRNet, SIPRNet, and JWICS enclaves. The Manager is accountable for Tier II desk-side and field support, Enterprise Endpoint Infrastructure Management (desktop engineering), enterprise printer management, and training center support, and works hand in hand with the Service Desk Manager, communications, cybersecurity, and asset management leads. The role blends operational leadership with engineering oversight: ensuring endpoints are secure, standardized, and highly automated while users experience fast, confirmed resolution of escalated issues. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS AN ONSITE ROLE IN QUANTICO, VA

(RKB)

WITH UP TO 10

%

OF TRAVEL INVOLVED. JOB DUTIES

Lead and manage desktop support supervisors, field service technicians, endpoint engineers, and printer administrators across multiple sites, including staffing, hiring, clearance onboarding, performance management, professional development, and after-hours on-call coverage. Own performance for Tier II and specialized support, endpoint infrastructure management, and printer management ...For full information see follow application link. It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. The information above has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.