A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
20650 Computer Support Specialist•Two Positions St. Mary's County Public Schools Information Technology Services•
Leonardtown, Maryland Job Details Job ID:
5899412
Starting Date:
Immediately Job Description Requisition:
12485/12484 Current benefited staff of SMCPS who submit a timely application and meet the minimum qualifications for the position shall be granted an interview and shall be considered to fill the vacancy prior to external applicants being considered. Questions regarding your application and/or candidacy should be directed to the Department of Human Resources.
Position:
Computer Support Specialist•
Two Positions Location:
Department of Information Technology/ Various Sites Salary:
The salary for this position will be based on the salary schedule
EASMC-ESP
for twelve-month eight-hour employees•Range 19. ($55,833•84,460)
Effective:
September 2026 APPLICATION
PROCEDURES
Qualified applicants, including current employees of St. Mary's County Public Schools, must complete a TalentEd online application. In addition to the online application, any supporting documentation (unofficial transcript and/or copy of the certification, where applicable) must be scanned and uploaded to the TalentEd application. The online application and any support documentation must clearly demonstrate that the applicant meets the minimum qualifications, including information about the applicant's background, experience, and professional qualifications. Failure to submit all required documentation will result in your application being considered incomplete. Incomplete applications will not be forwarded to the selection committee for review. All online applications must be completed no later than September 7, 2026. Following a screening of credentials, interviews will be scheduled. Please contact the Department of Human Resources with questions. (301-475-5511, ext. 32187)
NATURE OF WORK
This is a skilled position with advanced skills in the installation, maintenance, and repair of computers, mobile devices, and interactive systems, as well as the maintenance and repair of public address systems, communication systems, including VoIP phones, audiovisual equipment, and network equipment. This position provides IT Help Desk support and requires extensive work with network and software-related problems. The work is performed under the general direction of the Director of Information Technology and/or Supervisor of Information Technology.
ESSENTIAL FUNCTIONS
Ability to professionally relate to and collaborate with co-workers, students, and community members Ability to understand and maintain confidentiality Ability to use technology effectively to complete tasks Ability to report to work daily and on time Ability to organize, supervise, coordinate, and establish priorities of tasks to be completed Ability to work independently in the absence of detailed instructions and to follow complex oral and/or written instructions Ability to communicate courteously and tactfully with staff, students, parents, and the community Ability to work under pressure Ability to lift and carry 50 pounds Ability to work from a ladder Possess excellent time management skills and the ability to take initiative and make decisions within assigned responsibilities in a challenging, fast-paced professional environment, and be flexible in work responsibilities and hours Possess knowledge of the programs, policies, and procedures of the St. Mary's County Public Schools
DUTIES AND RESPONSIBILITIES
Performs skilled mechanical work, diagnosing, troubleshooting, repairing, installing, and maintaining computers, mobile devices, network components, communication devices, various software/apps, audiovisual, and interactive systems Installs and upgrades computer hardware and software Installs and repairs communications systems, public address systems, and audiovisual equipment Complies with safety rules and regulations, and able to read and work from service manuals and schematics Responds to repair emergencies as required Troubleshoots software-related problems Installs various types of communication wire Performs advanced support with network and application software Assists as needed with technology projects for one or more schools May be required to use a personal vehicle, with mileage reimbursed at the county rate, or a BoE vehicle when required to travel between locations during the same day Provides timely customer service Performs other related and non-related job duties as assigned
QUALIFICATIONS
Required:
High School Diploma or GED Possess current Comp
TIA A+ OR
Associate degree in related field OR three (3) years of experience working independently in a computer support role with at least satisfactory performance evaluations Possess one (1) of the following (Applicants should upload their certification documents): Current industry-recognized certification in the subject matter Current Windows Enterprise Desktop Support Technician Certification Current CompTIA Network+ Current CompTIA Security+ Current knowledge of Windows OS, Microsoft Office suite, Google Apps, and related software Current knowledge of the operation of computer hardware and mobile devices, LAN/WAN hardware, and TCP/IP networking Skilled in proper use of small hand tools, basic electronic test equipment, and materials of the trade Must possess a valid driver's license with no more than four (4) Maryland current points. The applicant must not be convicted, pleaded guilty or nolo contendere, or received a probation before judgment or stet docket entry for any alcohol or controlled substances offense under federal or state law for a minimum of five (5) years prior to the use of Board-owned vehicle (Board Policy EEBA)
TERM OF EMPLOYMENT
Full-time twelve-month position.
SALARY GRADE RANGE
The salary for this position will be based on the salary schedule
EASMC-ESP
for twelve-month eight-hour employees•Range 19.
Bargaining Unit Eligibility:
EASMC-ESP
Updated 5.2025
Position Type:
Full-Time Salary:
$55,833 to $84,460 Per Year Job Requirements At least 3 year(s) of relevant experience preferred. Associate degree preferred. Citizenship, residency or work visa required
