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IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on Maryland data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$63,959 / year median in Maryland
+0% projected growth
Job Description
IT Support Specialist at
TECHEAD IT
Support Specialist at TECHEAD in
MONTGOMERY
VILLAGE, Maryland Posted in about 23 hours ago.
Type:
full-time
Compensation:
$25-27/hr We are looking for a motivated IT Support Specialist to join our team. In this role, you will serve as the first point of contact for internal IT requests, providing essential Tier 1 technical support, managing hardware and software inventory, and assisting with day-to-day IT operations. This is an ideal position for someone starting their career in IT who is eager to learn, troubleshoot, and support a modern workplace environment. Key Responsibilities Provide friendly, responsive Tier 1 support via helpdesk tickets, email, phone, and in-person requests. Troubleshoot end-user hardware, software, connectivity, and peripheral issues (printers, monitors, docks). Escalate complex or unresolved Tier 2/3 technical issues to senior team members with clear documentation. Maintain an accurate database of all IT assets, including laptops, desktops, mobile devices, and peripherals. Receive, log, tag, and organize new equipment; manage hardware returns and decommission old hardware safely. Track software licenses, peripheral stock, and accessory supplies to ensure readiness for onboarding. Deploy, configure, and maintain Windows 10/11 desktop and laptop environments. Support end users with Microsoft 365 core applications (Word, Excel, PowerPoint, Outlook, Teams, OneDrive). Manage user accounts, permissions, and password resets using Active Directory or Microsoft Entra ID (Azure AD). Assist with setting up workstations, monitors, and AV equipment for new hires and meeting spaces. Document common issues, resolution steps, and standard operating procedures to keep the internal IT knowledge base updated. Qualifications & Requirements Associate degree in Information Technology, Computer Science, or equivalent hands-on experience/certifications (e.g., CompTIA A+). Fundamental understanding of Windows 10/11 OS setup and troubleshooting. Proficiency in Microsoft 365 administrative tools and client applications. Basic knowledge of computer hardware components, local networking (TCP/IP, Wi-Fi, DHCP), and printer setup. Strong communication skills and a customer-service mindset. Analytical problem-solving ability with high attention to detail. Ability to prioritize tasks in a fast-paced environment.