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Alderson Loop
Desktop Support Analyst
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Job Description
Desktop Support Analyst at Alderson Loop Desktop Support Analyst at Alderson Loop in Randallstown, Maryland Posted in 5 days ago.
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full-time Alderson Loop is seeking two Desktop Technicians to support an innovation hub at a Fortune 500 investment firm in Owings Mills, Maryland. This is an onsite, customer-facing role. Technicians spend much of the day helping users in person, resolving software issues and providing a professional walk-up support experience. Responsibilities Troubleshoot desktop software issues, including common Microsoft 365 and Office questions. Assist users face-to-face, explain solutions clearly and follow issues through to resolution. Replace simple peripherals such as headsets and mice. Document work in a ticketing system and escalate complex hardware issues to the appropriate team. Work alongside the onsite desktop team to keep support responsive and consistent. Qualifications 1-6 years of desktop or help desk support experience, including in-person support. Strong software troubleshooting skills and familiarity with Microsoft 365, including Excel. Excellent customer service and comfort interacting with users throughout the workday. Experience with ServiceNow or a similar ticketing system preferred. Walk-up support or innovation hub experience strongly preferred. Financial services experience and familiarity with Excel macros are pluses.