Technical Support Specialist / System Support Technician

(On-site position - local hire only)

MEDI+SIGN

is a healthcare technology company dedicated to the automation of patient communication and safety. We are looking for a full-time, onsite Technical Support Specialist / System Support Technician to join our team! The ideal candidate for this position is an experienced individual who is hard working with the ability to excel in a challenging, fast-paced environment. Must have thorough knowledge of computer software and hardware and a variety of network hardware including switches and firewalls. Networking experience, being a quick learner, self-motivated, team player, with a good character is required. This position involves working directly with management and developers on state-of-the-art visual communications equipment. This is a rare opportunity to work with a purpose! We promote education and growth, both personal and professional, and provide unique opportunities for continued learning and valuable, hands-on experience.

Key Responsibilities:

Build and maintain computers and custom hardware Install and configure network devices such as firewall, switches, and end devices Ensure security and privacy of networks and computer systems for both local and cloud Provide orientation to new users on how to operate software Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.) Maintain records/logs for repairs and maintenance schedules Provide design, development, testing, maintenance, delivery, and support Be available for special project assistance on nights and weekends Performs other applicable duties as assigned

Skills:

Excellent diagnostic and problem-solving skills Great customer service skills Good knowledge of network device configuration Good understanding of internet security and data privacy principles Networking Experience Strong people skills Strong organization skills Charismatic personality Willing to travel to assist clients Help Desk/Customer Service Experience Proven experience as an IT Technician or relevant position •A degree is NOT necessary• Authorized to work in the United States without sponsorship Must live close to zipcode 21783 (onsite position only - no remote work) Please fill out the application and return in person. If this is not an option, please contact us by phone at 301-790-0103.