IT SPECIALIST

(CUSTSPT) Department of the Army Army Nional Guard Units Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This Nional Guard position is for a

IT SPECIALIST

(CUSTSPT), Position Description Number D1615000 and is part of the ME DCSIM, Nional Guard. Learn more about this agency Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This Nional Guard position is for a

IT SPECIALIST

(CUSTSPT), Position Description Number D1615000 and is part of the ME DCSIM, Nional Guard. Learn more about this agency Overview Help Accepting applicions Locion 1 vacancy in the following locion: Augusta, ME 1 vacancy No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $68,545 - $89,114 per year Pay scale & grade GS 9 Promotion potential 9 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series 2210 Informion Technology Management Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Secret Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

ME-13098835-AR-T32-26-186

Control number 889990500 This job is open to Help Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Nional Guard and reserves Current members, those who want to join or transitioning military members. Clarificion from the agency

AREA OF CONSIDERATION

Area I:

All Current On-Board Permanent and Indefinite Dual Stus Title 32 and Title 5 Warrant Officer (CW3 & Below) and Enlisted Technicians of the Maine Army Nional Guard.

Area II:

All Members, Warrant Officer (CW3 & Below) and Enlisted of the Maine Army Nional Guard. Duties Help This position is loced in an informion management organizion. The purpose of this position is to manage the ste's Informion Management (IM) Resource Center. The incumbent manages the IM equipment loan program as well as the self-service work center and assists the other customer support informion technology (IT) specialists with fielding help desk calls. --Manages all equipment and merials designed as IM "loaner" equipment. This equipment is designed to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc. The work in this mission area involves property and supply accountability, scheduling, operional serviceability and equipment preparion checks, and performing routine equipment maintenance. Gives thorough operional instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operional supplies. --Manages the IM self-service work center. This center includes operional computer work stions th are made available to users to use computer or video training merials (computer based training tapes), work on special projects with standard office automion software (word processing, graphical presentions, etc.), cree computer graphics, scan merials, perform color printing, and cree or reproduce non-copy righted video tapes. Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras. Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment. Assists users with technical problems. --Participes in the analysis of requests for new and modified applicions. Determines equipment demands and number and kind of requests received; da communicions requests, telecommunicions requests, visual informion requests, and informion services requests. --Serves as a technical support specialist on DOD, NGB, and ste required automed systems and software programs. Required to diagnose and resolve problems in response to customer reported incidents. Researches and evalues problems and provides feedback on problemic trends and pterns in customer reled issues. Updes problem tracking and resolution dabases. Provides customer training; and/or ensures the rigorous applicion of informion security/informion assurance policies, principles, and practices in the delivery of customer support services. --Updes the customer service dabase for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly. Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to approprie specific functional area. Follows up with the functional areas to ensure problems are resolved and requests are completed. Ensures continual contact and upde of stus with the user. --Performs other duties as assigned. Requirements Help Conditions of employment

NATIONAL GUARD MEMBERSHIP IS REQUIRED.

If you are not sure you are eligible for military membership, please contact a Nional Guard recruiter prior to applying for this position. This is an excepted service position th requires membership in a compible military assignment in the employing ste's Nional Guard, required prior to the effective de of placement. Selectee required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the Nional Guard must be eligible for immedie membership and employment in the Nional Guard in the military grade listed in this announcement. Males born after 31 December 1959 must be registered for Selective Service. Federal employment suitability as determined by a background investigion. May be required to successfully complete a trial period. Participion in direct deposit is mandory. Must be able to obtain and maintain a Secret Security Clearance. MUST be able to complete all required trainings within 6 months

Qualificions Military Grades :

CW3 and

Below Compible Military Assignments :

WMOS:

255A, 255N, 255

S, MOS:

25B, 25N, 25S, 25U, 25Z

GENERAL EXPERIENCE

: Experience, educion or training th has provided a basic knowledge of da processing functions and general management principles th enabled the applicant to understand the stages required to autome a work process. Experience may have been gained in work such as computer operor or assistant, computer sales representive, program analyst, or other positions th required the use or adaption of computer programs and systems.

SPECIALIZED EXPERIENCE

: Must have least 36 months experience, educion, or training in analysis of the interrelionship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternives had to be weighed with a view to production efficiency. Educion If you are using Educion to qualify for this position, You must provide transcripts or other documention to support your Educional claims. To receive credit for Educion, you must provide documention of proof th you meet the Educion requirements for this position. Additional informion If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorizion Act of 1986 requires th you be registered or you are not eligible for appointment in this agency ( Register |

Selective Service System :

Selective Service System (sss.gov) ). Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Once the announcement has closed, your resume and supporting documention used to determine if you meet the qualificions listed on this announcement. If you are minimally qualified, your resume and supporting documention compared to your responses on the assessment questionnaire to determine your level of experience. If you re yourself higher than is supported by your applicion package, your responses may be adjusted and/or you may be excluded from considerion for this position. If you are found to be among the top qualified candides, you referred to the selecting official for employment considerion. Your qualificions evalued on the following competencies (knowledge, skills, abilities and other characteristics): 1. Ability to manage all equipment and merials designed to be loaned for temporary mission accomplishment and may include items such as computers, printers, smartphones, projectors, DVD drives, MiFis, TVs, sound systems, etc. 2. Skills for the use of all work center equipment to include, but not limited to computers, laptops, projectors, and smartphones, and MiFis. 3. Ability to maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment.. 4. Ability to determine equipment demands and number and kind of requests received; da communicions requests, telecommunicions requests, visual informion requests, and informion services requests. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Applicion Package which includes: 1.

Your resume showing:

Contact Informion-your name and the best way to contact you. Relevant work experience-include the employer's name, job title, start and end des (month/year), the number of hours worked per week and describe how you meet the required qualificions of the job. Federal jobs should include series and grade. Educion, certificions or licensures. It is highly suggested th applicants address the General and Specialized Experience required of the position within their resume or on a separe document. All informion provided during the applicion process verified. Failure to address all General and Specialized Experience requirements may result in non-selection for an interview. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must complete the online applicion/Occupional Questionnaire and submit the documention specified in the Required Documents section below. To view the Occupional Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13098835 A complete applicion package must be submitted by 11:59 PM (EST) on the closing de of the announcement to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process . You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. To verify the stus of your applicion, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Agency contact informion Cara MacVane Phone (207) 430-6019 Fax (207) 626-4246 cara.e.macvane.civ@army.mil Address

ME DCSIM

Camp Chamberlain Augusta, ME 04330 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must submit a complete Applicion Package which includes: 1.

Your resume showing:

Contact Informion-your name and the best way to contact you. Relevant work experience-include the employer's name, job title, start and end des (month/year), the number of hours worked per week and describe how you meet the required qualificions of the job. Federal jobs should include series and grade. Educion, certificions or licensures. It is highly suggested th applicants address the General and Specialized Experience required of the position within their resume or on a separe document. All informion provided during the applicion process verified. Failure to address all General and Specialized Experience requirements may result in non-selection for an interview. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must complete the online applicion/Occupional Questionnaire and submit the documention specified in the Required Documents section below. To view the Occupional Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13098835 A complete applicion package must be submitted by 11:59 PM (EST) on the closing de of the announcement to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process . You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. To verify the stus of your applicion, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Expand Hide how to apply Agency contact informion Cara MacVane Phone (207) 430-6019 Fax (207) 626-4246 cara.e.macvane.civ@army.mil Address

ME DCSIM

Camp Chamberlain Augusta, ME 04330 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 1 vacancy in the following locion: Augusta, ME 1 vacancy No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $68,545 - $89,114 per year Pay scale & grade GS 9 Promotion potential 9 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Secret Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

ME-13098835-AR-T32-26-186

Control number 889990500