IT Support Technician

IT Support Technician Cadillac, MI 49601 $18

• $24 an hour
• Full-time $18
• $24 an hour
• Full-time Do you have a passion for helping others overcome their technical challenges, freeing them up to do the work they know best?

Are you comfortable with the knowledge that not everyone is good at using a computer nor should they be required to be, because that's your job? Are you only satisfied when a system is properly set up and there are no surprises? Cogent Technology Solutions, based in Cadillac, MI, partners with our clients to provide a secure and stable computing environment, allowing clients to do their job, not be IT experts. You will be encouraged to provide lasting solutions to our client's IT challenges, using various tools at your disposal. We support and pay for formal and informal training to allow you to grow. As part of our team, we are always open to hearing your ideas for improving the services we provide and the community we are part of. You're the right person if you are: Motivated to help people and inspired to do what's right for your client An efficient communicator, on the phone and by email Detail-oriented Organized, self-motivated, and able to work independently Able to quickly learn new technologies and business processes Understand that sometimes budgets prevent businesses from implementing ideal theoretical solutions and it's our job to help them manage their risk within their budget You have: Education or expericence implementing and supporting Windows PCs Experience scripting or otherwise automating routine processes Knowledge of and experience with a variety of desktop software including Microsoft Office, Email clients, connecting PCs with static or DHCP network connections, an understanding of DNS, and understanding of file shares and connecting computers to those shares, setting up local printers and connecting to printers on print servers, and other Windows PC applications and services A working understanding of the role of firewalls, routers, switches, and other networking fundamentals Reliable Transportation, live within 40 miles of Cadillac Michigan and be available for in-person work 3-5 days per week in the Cadillac area.

Technologies we support:

Windows Server 2012, 2016, 2019, 2022, and 2025 Windows 7, 8.1, 10, and 11 Microsoft 365 Microsoft Office (Word, Excel, Outlook, PowerPoint, OneNote) Sophos Endpoint protection Threatlocker zero trust software If this sounds like you, we'd love to talk!

Pay:

$18.00

• $24.

00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance Paid time off Professional development assistance

Compensation Package:

Hourly pay Yearly bonus Application Question(s): Can you be on-site for hands-on work at businesses in the Cadillac, MI area at least a few days a week and as projects arise, every day?

Experience:

Windows:

1 year (Preferred) IT support: 1 year (Preferred)

Work Location:

In person