We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience.

Responsibilities:

• Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.
• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.
• Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.
• Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.
• Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.
• Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.
• Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.
• Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.