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Help Desk/Desktop Support Analyst
Job
Robert Half
Dearborn, MI (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience.
Responsibilities:
- Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently.
- Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments.
- Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive.
- Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment.
- Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees.
- Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution.
- Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed.
- Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.